Financial Services
300-400 Persons
KKC is a well-established Chartered Accountant firm specializing in offering a wide range of financial services to businesses of all sizes. With a dedicated team of professionals, KKC has built a reputation for providing accurate and reliable financial solutions.
KKC was facing several challenges in their day-to-day HR operations, which were hindering the HR department's efficiency and growth potential:
KKC was struggling with payroll processing, leading to errors, delays, and rework. The process involved manual interventions and running payroll repeatedly.
Despite using a solution, KKC was still manually transferring data between the two platforms. This lack of integration resulted in duplicated efforts, data inconsistencies, and an overall inefficient workflow
KKC's existing tools did not offer automation capabilities. The firm lacked the knowledge and expertise to implement automation workflows, resulting in missed opportunities to enhance efficiency.
KKC's employees found the user interface of their existing toolto be unintuitive and difficult to navigate. This hindered the adoption of the tools and increased the learning curve for new employees.
KKC faced challenges while seeking assistance for troubleshooting, customization, and optimization of their HR tool. The lack of reliable after-sales support hindered their ability to maximize the benefits of the software.
To address KKC's challenges and transform their operations, the following solutions were implemented
Our team of Zoho experts provided comprehensive training to KKC's staff, enabling them to leverage the full potential of automation within Zoho People and Zoho Payroll. Automated workflows were set up for payroll processing, on boarding, probation confirmations, exit management, and attendance management.
KKC engaged with a dedicated support team that offered customized solutions tailored to their specific needs. This included assistance in setting up automation, designing custom reports, and optimizing their processes.
A reliable after-sales support system was established, providing KKC with prompt assistance whenever they encountered technical issues, required changes in workflow, or sought guidance on advanced features.
The implementation of the solutions brought significant improvements to KKC's operations and overall business performance: